There are three parts to our IT Service & Support Agreements
Pro - Active
IT Support
Proactive Support is the weekly, fortnightly or monthly time our engineer will attend your place of business. During this time our engineer will maintain your PC’s, laptops, servers, clean and service your projectors and look after all other general IT support services.
Re - Active
IT Support
Reactive Support is an emergency site visit by our engineer to a fault or a problem that is preventing learning or causing major disruption to your IT systems, that is not during your allocated engineer support time. Regarded as our best IT support agreement plan.
Remote
IT Support
Remote Support is our online access to your IT Network. This gives us the ability to remotely monitor the performance of your computers so that we can identify issues before they become problems and quickly rectify anything that may affect how you work or your systems.
Asset Management
We will perform a full asset of your systems, this will include all your PC’s, laptops, printers, monitors, display screens, whiteboards and projectors. We will then provide you with a comprehensive list including the make, model, serial number and location of all your equipment.
IT Development Plan
We intend to help you get the most from your IT. We do this by creating a development plan for your network, PC’s, and Software. Each development plan will differ for every business which is why we tailor make each one with your input, so we have a clear roadmap for your IT Systems.
Escalation Procedures
We intend to be a very efficient IT Department for your school, meaning that we will take the hassle out of many of the tedious day to day chores like ordering toners, printer cartridges and projector bulbs or even returning faulty or dead equipment back to manufacturer’s.
How we structure our IT Support Agreements
Our IT Service & Support agreements provide you with an engineer for a previously agreed amount of time. This can be half a day fortnightly through to five days weekly depending on your requirements.
There is no limit on the amount of Reactive support call outs you can have, we want to provide you with an excellent level of service which is why we include this in our agreement at no extra cost. We do enforce a fair use policy.
Full service IT Support
Our Microsoft-trained technical staff will guide you through the entire process of establishing a network for your organisation. Based upon your requirements and set-up, our team will assist in every aspect, from planning through to installation and support. From network topology (the arrangement, or mapping, of a network) and physical layout to best security practices and user access and restrictions, we'll design and implement a system that fulfils your business needs from the start.